We are a digitally enabled People as a Services Outsourcer focused on serving high growth, new economy, market-disrupting, and technology companies to own interaction custody, complete complex tasks, and grow their brands. Our Vision To be the pioneer in providing the best customer experience using cutting-edge technology, thereby meeting our customers' needs with the utmost sincerity and satisfaction.

At SV9 BPO Services, we do things differently; we do things passionately and with fervor. We believe that the BPO industry is not exclusively about "outsourcing". However, it represents a continual growth process by acquiring new customers, retaining old ones, and providing service excellence – a winning formula that pays rich dividends.

We offer a diverse range of call center services, including garnering potential customers, managing data efficiently, or troubleshooting technical problems and administration issues. Our host of peripheral activities is aimed to take your business ahead through a blend of manpower, technology, research, and analytics.

Overview of Lead Generation Call Center Services

Lead generation is the process of gaining the interest of potential customers in order to increase future sales. It is a crucial part of the sales process of many companies.

Lead generation refers to the process of generating prospective consumer interest or inquiring into a company's products or services. Sales and marketing are the two types of leads in the lead generation market. Usually sales leads are generated on the basis of criteria such as income, age, etc. These sales leads are resold to multiple advertisers which are then followed up through phone calls by the sales people. These are commonly found in the industries like mortgage, insurance and finance markets. Marketing leads are generated for a particular advertiser .Unlike the sales leads the marketing leads are sold only once. . . read more

Call Center Services for Small Businesses

Some small businesses have big business aspirations, assuming things like a small business answering service doesn’t get too complicated. Your products and services are the most important factors for steady growth.

For starters, we’re the cost-cutting, comprehensive solution for anything and everything related to your small business answering service, including:

SV9 Enterprises’s call center for small business includes a customizable platform that takes advantage of your current strengths – and helps improve on latent organizational weaknesses. It’s all part of our commitment to delivering the highest possible value with our phone answering service for small businesses, so your company can meet and exceed growth projections. . .read more

Customer Acquisition Solutions

In a nutshell, the customer acquisition process is the practice of bringing in new clients or customers to a business. Research shows that 44% of companies admit to having a greater focus on acquisition than retention. If this is also your business' objective then it’s important to have a sustainable acquisition strategy in place that returns positive results on investment (ROI) and positions you as a more attractive choice over your competitors.

As soon as you have a product or service that can be marketed to the paying public, you’ll need to consider the customer acquisition process and implement a strategy. This step is essential for every business model and always starts with developing your marketing sales funnel. . .read more

Customer Care Outsourcing Programs

Our customer support outsourcing experts study your competitors, existing customer support department, and the ways in which your employees engage with the customers.

Our customer support outsourcing team will create and design a custom-made roadmap and strategy that will declutter your operations team and improve customer experience.

After execution of the roadmap and the strategy, our team will measure KPIs, make adjustments, and set everything for scale to maximize your clients satisfaction.

When companies harness the power of outsourcing, they often grow at a faster pace. They’re no longer burdened with costly capital expenses for equipment and employees. . .read more

World-Class Call Center Solutions

If you’re looking for a professional call center, you need a business partner you can trust. SV9 can show your organization’s best face to the world. Our call center services have even won awards.

Our inbound call center solutions can reduce your costs and increase profits. Our 450+ employees can help your organization win over new customers, build client relationships, and hold onto current customers.

ROI’S professional call center services include:

•   Technical Call Support
•   Efficient Help Desk
•   Business Phone Answering Services
•   Total Customer Care
•   Inbound Telemarketing

Technical Call Support

Our call center services provide the technical support that your customers need. Our agents are trained in both world-class customer communication and comprehensive information about your products. Your customers will receive accurate answers and support at efficient speeds.

Efficient Help Desk

With this call center service, your customers can count on getting help when they contact you. Our experienced team offers inbound call center solutions from customer service to technical support, all while helping you lower operational costs.

Business Phone Answering Services

How do you handle inbound calls? Do you have clients who call 24 hours a day? Whether you’re responsible for a small business or have 1,000 employees, you need a call center solution. Our professional call center agents can interact with your clients around the clock.

Total Customer Care

You want to deliver outstanding customer service but know how much time and expense it requires. Inbound call center services can lower those costs while maintaining or improving service standards. Your organization will be noted for your respectful and helpful customer service agents. Let our call center service experts promote your brand, culture, products, and services.

Inbound Telemarketing

For inbound telemarketing to be effective, your campaign must be well-planned, agile, and scalable. Our call center service agents are experienced in helping organizations profit from prospects and buyers in telemarketing campaigns. What is the work of an inbound call center in inbound teleservices? Professional call center services include cross-selling, up-selling, capturing direct response leads, and many others, all within our advanced customer care and phone answering services.

Order Completion

Increase revenue by taking more orders through our phone answering service. Your order takers will be polished, professional in answering questions, and easy to work with in completing orders. Outsource this call center service to us to give your employees more time for their other roles.

Improve Communication with SV9

Business success is strongly correlated with successful customer communication. That’s why we’ll supply you with call center service agents trained to clear away obstacles to good communication and improve customer relationships.

How many calls does a call center take? SV9 can offer you flat rate inbound call center pricing for any number of surveys, telemarketing calls, technical support calls, and many others. Whether you’re a small, medium, or large company, your outsourced agents will treat your customers as VIPs, because they are important to you.

It has been several decades now since businesses began to outsource their telemarketing roles. Call center services such as taking phone-in orders, supporting customers, and answering product questions are handled well by experienced call center service providers. Your business could even reduce sales expenses, improve brand awareness, and increase sales revenue by outsourcing to dedicated, respectful customer service agents.

SV9 offers more than virtual answering services. We can partner with you as you make improvements to your sales, customer service, customer support, and reduce expenses. Whether in retail, financial services, direct marketing, or another industry, we have the call center solution you need. Contact us now for a free quote.